1.Key Details
Service Provider (us, we): Professional Care Supports Support Name - Catherine: Phone Number - 0447 003 386
Email - [email protected]
2.Summary
2.1 Agreement This Service Agreement is made for the purpose of providing Support Coordination services under the Participant’s NDIS Plan. The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to: support the independence and social and economic participation of people with disability, and enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports. 2.2 How Services will be Provided Services may be provided, online, remotely, via the phone and through face to face meetings. Part of the funding involves administration and research for the requirements and conditions as described in the plan. Meetings can be organized to address specific issues and help with general service delivery. Not all the time allocated under the funding category will be delivered face to face. Service delivery will be via phone, online chats, emails, Facetime and any other approach that suits individual's needs. 2.3 Pricing and Invoicing for Funded Supports The fees for funded supports will be the current NDIS Price Guide Rate. These prices are reviewed and amended with any changes to the Price Guide. The NDIA Price Guide is publicly available on www.ndis.gov.au. The fees for our funded supports will vary when the NDIA changes thePrice Guide. The latest pricing applicable to the service will prevail. Invoices will be provided monthly or otherwise agreed to directly to the PlanManagement Provider or yourself. Services will be billed in 6 min increments inclusive of face to face, telephone calls,emails and indirect services such as research and communication with other providers andgovernment agencies. 2.4 Goods and Services Tax (GST) For the purposes of GST legislation, the Parties confirm that: A supply of support services under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participant’s NDIS plan currently in effect under section 37 of the NDIS Act. The participant’s NDIS plan is expected to remain in effect during the period the supports are provided
3.How you will pay for Supports
Self-Managed
If you are self-managed: (a) we will provide you with an invoice for the Supports; (b) all invoices must be paid within 7 days of receiving that invoice; (c) you are solely responsible for making a Payment Request to receive the funds under your NDIS Plan/NDIS Budget; and (d) we reserve the right to reduce the Supports or stop providing the Supports to you if payment is not in accordance with this Agreement and we may refer you to a collection agency. 3.3 Plan-Managed (a) If you are plan-managed, we will send invoices to your Plan Manager or yourself to forward to the Plan manager for payment.
4.Cancellation policy
Cancellations less than 48 hours before the time of your appointment incur a 50% cancellation fee. Failure to attend an appointment without providing prior notice incurs a 100% cancellation fee. If a medical certificate can be provided within 48 hours after the missed appointment, which demonstrates your inability to attend due to ill health, we may, in our sole discretion, agree to waive all or part of your cancellation fee.
5.Our Responsibilities
Professional Care Supports agrees to: Communicate openly and honestly in a timely manner Once agreed, provide support coordination services that meet the participant’s needs. Ensure that the Participant has choice and control where possible for all service providers they are referred to. Monitor Participant budget and to do the best to ensure there is no overspending of funds with any services providers in place Write support coordinator report for NDIS Reviews Liaise with other service providers involved in providing supports to participant to ensure continuity of care. Request reports from other service providers in a timely manner before a review and submit these reports to NDIS as part of plan review Explain any changes to plan funding to participant. Treat the participant with courtesy and respect Consult the participant on decisions about how treatment is provided Give the participant information about managing any complaints or disagreements and details of the provider’s cancellation policy (if relevant) Listen to the participant’s feedback and resolve problems quickly Give the participant a minimum of 24 hours’ notice if the provider must change a scheduled appointment. Protect the participant’s privacy and confidential information Provide support in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the participant Issue regular invoices and statements of the Support Coordination services delivered to the participant as per the Terms of Business for Registered Providers.
6.Responsibilities of the Participant/Participant Representative
The Participant/Participant’s representative agrees to: Inform us about how they wish the support services to be delivered to meet the participant’s needs Treat us with courtesy and respect Speak to us if the participant has any concerns about the support services being provided Be available for plan reviews to ensure their plan and funding continue. Communicate any issues with any service providers working with them to us in a timely manner, so we may assist with problem solving Be respectful in all interactions with us. Notify us of any changes in circumstances, so we are able to assist in a timely manner as required, including arranging a change of circumstances review with NDIA Notify us immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan or the participant stops being a participant in the NDIS.
7. FeedBack and Complaints
Please notify us For the purposes of GST legislation, the Parties confirm that: • a supply of support services under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participant’s NDIS plan currently in effect under section 37 of the NDIS Act. • the participant’s NDIS plan is expected to remain in effect during the period the supports are provided
8.Termination of services
Ceasing Services (a) You may terminate this service agreement at any time without notice, if you deem it necessary and provide notification via email. (b) If a party breaches this service agreement, the other party may terminate this agreement without notice if that breach is not remedied within 7 days.
Consent and Privacy
By Signing this agreement We will provide and share reasonable and relevant information to your providers
Particpant/Participant's Representative Signature
Professional Care Supports Signature