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NPS survey: who would recommend you
NPS

NPS survey: who would recommend you

One question about a recommendation. After a low score, ask why. After a high one, ask for a review.

Create an NPS survey
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Customer rating

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Short answer

What an NPS survey is

One question, “how likely are you to recommend us”, on a scale from 0 to 10. After a low score they ask why, after a high one they ask for a review. That is how support, delivery, and the service as a whole are rated. The index is calculated from the answers: the share of promoters minus the share of critics.

How it works

How to launch NPS

  1. One main question

    An NPS field with a 0–10 scale. People score you in seconds.

  2. A different next step

    Detractors get “what went wrong”. Promoters get “what did you like”.

  3. The score is not lost

    A new answer comes to you. Comments and scores stay in form stats.

What it can do

What an NPS survey includes

01

NPS scale

A ready 0–10 field in the builder. No need to assemble a scale from buttons.

02

A branch by score

People only see their next question. The survey does not bloat for everyone.
03

One question at a time form

A short NPS works well one question at a time — more people score you.
04

Notifications

A low score can hit your inbox while the client still remembers what happened.

05

The index in statistics

Form statistics calculate the index: the share of promoters minus the share of detractors.

06

Comment

The comment after the score stays in the submission.

Ways to build

Three ways to build an NPS survey

From a template

Pick a ready-made template and adjust fields, theme and logic for your task.

Choose a template

With the AI assistant

Describe the task. The built-in AI assistant will suggest ideas and create a form in the builder.

Create with AI

From scratch in the builder

Build the fields yourself: no template and no AI.

Create from scratch
Publish

Place the form on your site

On a direct link on our site

Share the form link. No extra page needed.

Inside the page on your site

Embed the form in the page, without a developer.

As a pop-up window

Open on a click, a trigger, or a sticky tab.

Related

What else might fit

01

Surveys

If you need more than one question: branches, a draft and more field types.

 02

Logic and branching

The score picks what comes next: a follow-up, a review or a thank-you screen.

 03

Templates catalog

Ready surveys and ratings: copy one and keep the scale you need.

 Also

All features
CLEAR ANSWERS

FAQ

How is NPS different from a regular survey?
NPS is one main question: would they recommend you. The rest is a short follow-up. For a long study, use a regular survey. Online surveys.
Do you calculate the score automatically?
The form has a 0–10 scale. Form statistics calculate the index: detractors 0–6, passives 7–8, promoters 9–10. NPS is the share of promoters minus the share of detractors. Comments stay in the submissions.
Can I ask “why” only after a low score?
Yes. After a low score show a follow-up, after a high score ask for a review. Same branches as in any form. Logic and branching.
How do I send the survey to clients?
A link, email, QR or a widget on the site after purchase. A new score can hit your inbox right away.
NPS

Launch an NPS survey for free

One question to clients today — and you know who would recommend you and who is on the edge.

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