How to receive website requests directly in Telegram: a complete guide to setting up a bot

In 2026, customers don't wait. They visit a website, submit a request, and wait for a response. Now If you're still checking your email once a day or hoping your CRM will "sort it all out," you're losing up to 70% of your leads.

The good news: there's a solution that works instantly, is free, and is familiar to everyone: Telegram. Even better, you can set up application processing in Telegram without writing a single line of code, especially if you use FormDesigner.

This article provides step-by-step instructions: from creating a bot to receiving your first application from a form, quiz or online calculator directly into your work chat. And all this with the help of about the official Telegram bot @FormDesignerBot , which we developed especially for our users.

Why are Telegram requests a must-have?

• Users are always online : 92% of smartphone owners regularly access Telegram (DataReportal, 2025).
• Response speed = conversion : a response within 5 minutes increases the chances of a deal by 3 times.
• Convenience for the team : requests can be distributed, discussed, and marked—all in one place.
• Minimum barriers : the client does not need to search for an email or register - they simply fill out the form and goes off to get a cup of coffee.

And most importantly, it's easy to set up, even if you're not a techie.

How it works: from a form to a Telegram message

The process takes 4 steps:

1. A visitor fills out a form on your website—whether it's a simple feedback form, a quiz like "Which renovation is right for you?", or an online cleaning calculator .
2. Data is sent via FormDesigner .
3. FormDesigner instantly transfers them to your Telegram via the @FormDesignerBot bot.
4. You (or your team) receive a message and immediately contact the client.

That's it. No intermediate steps. No lost emails in spam.

Step 1: Connect the Telegram bot

You don't need to use third-party services or even BotFather. All you need is the official FormDesigner bot :

1. Open Telegram and search for @FormDesignerBot .
2. Click "Start".

1. The bot will automatically provide:
   • your personal chat_id (for sending private messages),
   • Your channel's chat ID

💡 Advantage : @FormDesignerBot supports sending notifications to both private messages and channels/groups - without manually searching for IDs or complex API requests.

Step 2: Choose where to receive requests—in private messages or in a group

With @FormDesignerBot you can customize any receiving method :

Option A: Private Messages

The bot will send you requests directly —ideal for freelancers, sole proprietors, or small businesses.

Option B: Channel or Group

For a team: create a Telegram channel (e.g., "Applications - Repair Studio") or group, add employees to it, and enable sending to it.

🔑 Important : If you select a channel, make @FormDesignerBot an administrator —otherwise, they won't be able to post messages.

Step 3: Create a form in FormDesigner

This is where FormDesigner comes into play – a designer where you can create any form , quiz or online calculator in 10 minutes.

Examples of forms that work well with Telegram:

• Simple request: “Name + Phone”.
• Quiz: "What type of cleaning do you need?" → service selection + quote.
• Form + calculator : “Calculate the cost of repairs” → final price + “Submit request” button.

All this can be created visually:

1. Go to FormDesigner .
2. Choose a template or create a form from scratch.
3. Add fields: name, phone number, service, comment, area, etc.
4. Customize the design to suit your brand.

Step 4: Connect Telegram via @FormDesignerBot

Now comes the simplest part:

1. In the FormDesigner editor, open Modules .
2. Select "Telegram" .
3. Insert: chat ID (your personal or channel ID - you can also get it through the bot).
4. Customize your message template. For example:

    🔔 New application!
   Name: {name}
   Phone: {phone}
   Service: {service}
   Comment: {comment}
   Source: {pageurl}
       

5. Click Save → Send Test Message .

If you received a notification in Telegram, congratulations! The system is working.

💡 Tip : @FormDesignerBot lets you change the chat_id at any time —just update it in the form settings, and requests will go to the new location.

How to Strengthen Your Ticket System

• UTM tags : add the traffic source to the message, for example, utm_source=instagram .
• Integration with CRM : In FormDesigner, you can transfer data to Bitrix24, AmoCRM, and other systems.
• Spam protection : Enable captcha in FormDesigner

Common Mistakes (and How to Avoid Them)

Conclusion: Your first client is already waiting on Telegram

Receiving applications via Telegram isn't just an IT gimmick. It's a basic tool for any business that wants to keep its customers engaged .

And with FormDesigner and @FormDesignerBot you can set this up in 15 minutes :

• created a form ,
• connected Telegram via the built-in bot,
• We received the first application while the competitor was still checking his email.

👉 Try it for free :
Create your first form + calculator or quiz in FormDesigner, connect to Telegram via @FormDesignerBot , and start generating leads in real time.

Bonus: 5 Steps to Submitting Applications on Telegram Checklist

• ✅ Open @FormDesignerBot in Telegram
• ✅ Get chat_id
• ✅ Select - PM or channel/group
• ✅ Create a form in FormDesigner
• ✅ Connect Telegram and submit a test application

P.S. @FormDesignerBot has built-in support: if you get confused, just text "Help" in the bot. We'll help you set up notifications anywhere: in private messages or in a group.